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FAQs

Shipping/Returns

We are proud to offer Free Worldwide Shipping on all orders. 

Shipping Time: 7-20 Business Days

We aim to dispatch all orders from our warehouse within 24 hours, but please allow up to 3 business days during peak periods.

* Shipping time excludes clearance/customs delays (if applicable)

Yes! We are pleased to announce that we now have worldwide shipping. You may experience longer delivery times when shipping to remote areas.

Our refund policy lasts 21 days, and only covers defective items or items damaged in transit. If 21 days have gone by since your purchase was delivered, unfortunately, we cannot offer you a refund or exchange.

To be eligible for a refund or exchange, you must first email us at support@flexcomfort.co within 14 days of receiving your order and include pictures of the damaged items. Upon receipt, we will send out a replacement if available. If a replacement is not available, we will refund the full purchase price of your item.

FlexComfort is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, CloudCushion will confirm the delivery to the address provided, date of delivery, tracking information, and shipping carrier information for the customer to investigate.

About the cushion.

As a rule of thumb like any product you buy, if you take care of it, it will last. From our research, we found that if you take care of the product, for instance, washing its cover if it is removable or spot cleaning it often will extend its lifespan and last you about a few years. 

We were very surprised to find that if you use these while driving, it can offer you additional protection against whiplash. If you are in an accident, it will absorb any impact., therefore potentially preventing damage to your head and neck by reducing the acceleration and speed research shows

It attaches via an elastic strap that adjusts to the position of your choosing. With that being said, it is designed to easily install around your vehicles headrest. You simply just place it behind your neck and it is ready to use.

We found that using these promotes better sleep and can help reduce stress. Spending a handful of hours on your commute can cause your body stress. A comfortable cushion can provide great support for your neck and head but also relieve tension after a long day of traveling. Another benefit we found from these is the option to place it behind your back for lumbar support if you suffer from any back pain. We guarantee that whichever you choose, will provide comfortability and support!

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